9bd9 Privacy Policy — Your Data, Your Rights

Last updated: January 2026

9bd9 operates as an internationally licensed online casino and sports betting platform serving players in Bangladesh. As a regulated operator, 9bd9 is required by its licensing obligations to collect, verify, and retain certain categories of personal data relating to registered players. This Privacy Policy sets out the full scope of those data processing activities in plain language.

9bd9 takes data privacy seriously. We collect only the data that is necessary for the legitimate purposes described in this policy, we keep it secure using industry-standard SSL encryption and access controls, and we do not sell your personal data to third parties for marketing purposes under any circumstances. Your trust is fundamental to the 9bd9 platform, and this Privacy Policy is our commitment to earning and maintaining that trust.

Our Privacy Commitments at a Glance

1. Information We Collect

9bd9 collects personal data in three principal ways: information you provide directly when registering and using the platform, information generated automatically by your use of the platform, and information received from third-party verification and payment service providers as part of the KYC process. The specific categories of data we collect are set out below.

• Full legal name, date of birth, and residential address — provided at registration and used for KYC identity verification.
• Mobile phone number and email address — used for account communication, security alerts, and where you have opted in, promotional messaging.
• Government-issued identity document details (NID number, passport number, or driving licence number) — collected during KYC verification to confirm your identity and age.
• Selfie photograph and document scan images submitted as part of the KYC verification process — stored securely for regulatory compliance purposes.

• Payment method details such as bKash wallet number, Nagad account reference, Rocket number, or partial Visa/Mastercard details — retained to verify payment ownership and process transactions.
• Full deposit and withdrawal transaction history associated with your account, including transaction dates, amounts in BDT, payment methods used, and transaction status.
• Bonus and promotional credit history, including bonus amounts claimed, wagering requirement progress, and bonus expiry records.
• Source of funds documentation where 9bd9 is required by its licensing obligations to verify that deposited funds originate from a legitimate source.

• IP address and approximate geographic location at the time of login — used for fraud detection, regulatory compliance, and to identify unusual account activity.
• Device type, operating system, browser version, and screen resolution — collected automatically to optimise the platform for your device and to assist in technical support queries.
• Session logs including pages visited, games played, bets placed, and time spent on the platform — used for responsible gaming monitoring, player experience improvements, and fraud analysis.

2. How We Use Your Information

9bd9 uses the personal data it collects for the following purposes. In each case, we process data only to the extent that is necessary and proportionate to the purpose described:

• Account registration and management — to create and administer your 9bd9 player account, process your login credentials, and maintain the accuracy of your account profile.
• Identity and age verification — to fulfil mandatory KYC obligations imposed by 9bd9's operating licence, including confirming that all registered players are aged 21 or above.
• Payment processing and fraud prevention — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, verify the ownership of payment methods, and detect and prevent fraudulent financial activity.
• Customer support — to respond to your enquiries, complaints, and requests for assistance, and to maintain a record of communications between you and the 9bd9 support team.
• Responsible gaming monitoring — to identify patterns of play that may indicate a gambling problem, to enforce player-requested deposit limits and self-exclusion requests, and to fulfil responsible gaming obligations imposed by 9bd9's licensing conditions.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting support or updating your communication preferences in your account settings.

9bd9 does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or being required to do so by applicable law or regulatory obligation.

3. Legal Basis for Processing

9bd9 processes personal data under the following legal bases, depending on the nature of the processing activity:

• Contractual necessity — processing your registration data, transaction records, and account activity is necessary to perform the contract between you and 9bd9 (i.e., your account agreement and these Terms & Conditions).
• Legal obligation — KYC identity verification, age verification, anti-money laundering checks, and the retention of transaction records are all required by 9bd9's licensing obligations. 9bd9 is legally obligated to perform these activities regardless of player consent.
• Legitimate interests — fraud prevention, security monitoring, responsible gaming analysis, platform improvement, and customer support activities are carried out on the basis of 9bd9's legitimate interests as an operator, balanced against your rights as a data subject.
• Consent — marketing communications and the use of non-essential cookies are processed on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Your Information

9bd9 does not sell personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the purpose described:

• Payment processors and financial service providers — bKash, Nagad, Rocket, Upay, Visa and Mastercard process transaction data on our behalf. These providers are bound by their own privacy and data security obligations and are not permitted to use your data for any purpose other than processing your transactions.
• KYC and identity verification service providers — third-party identity verification partners may receive your identity document images and personal details to complete the KYC verification process on 9bd9's behalf.
• Game software providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and other certified game providers may receive anonymised or pseudonymised session data necessary to deliver their games and maintain game integrity.
• Regulatory and law enforcement authorities — 9bd9 is legally obligated to disclose certain player data to its licensing authority, financial intelligence units, and law enforcement agencies when required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and are logged internally.

All third parties with whom 9bd9 shares personal data are required to maintain appropriate technical and organisational security measures to protect that data and to process it only for the purposes for which it was shared. 9bd9 does not permit any third party to use player data for their own independent marketing or profiling purposes.

5. Cookies and Tracking Technologies

9bd9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit the 9bd9 website. Cookies allow the platform to remember your session, preferences, and login state so that you do not need to re-enter your credentials each time you visit.

• Essential cookies — required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your account preferences. Essential cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies — used to collect anonymised data about how players use the platform, including which pages are visited most frequently, typical session duration, and navigation paths. This data helps 9bd9 identify areas for platform improvement and optimise the player experience.
• Preference cookies — store your display settings, language preferences, and other personalisation options so that the platform remembers your preferred configuration between visits.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when a new cookie is set. Please note that disabling essential cookies will impair the functionality of the 9bd9 platform and may prevent you from logging into your account or completing transactions.

6. Data Retention

9bd9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The following retention periods apply as a general guide:

• Account and identity data — retained for the full duration of your account plus a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records — retained for a minimum of 5 years from the date of each transaction to satisfy financial record-keeping obligations. In cases where a transaction is subject to an ongoing investigation, records are retained until the investigation is concluded.
• Marketing consent records — retained for the period during which you are subscribed to marketing communications plus 3 years following withdrawal of consent, to provide an auditable record of consent history.

7. Your Rights as a Data Subject

As a registered player at 9bd9, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 9bd9 support team at [email protected] with your account details and a description of the right you wish to exercise. 9bd9 will respond to all data rights requests within 30 days of receipt.

• Right of access — you have the right to request a copy of all personal data that 9bd9 holds about you, together with information about how that data is being processed and the legal basis for the processing.
• Right to rectification — if any personal data that 9bd9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure — in certain circumstances you have the right to request that 9bd9 delete your personal data. This right is subject to 9bd9's legal retention obligations — data that must be retained by law (such as KYC records and transaction history) cannot be erased on request before the mandatory retention period has elapsed.
• Right to restrict processing — you have the right to request that 9bd9 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where the processing is unlawful but you oppose erasure.
• Right to object to marketing — you have the right to object at any time to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, 9bd9 will cease processing your data for marketing purposes immediately.

To exercise any of the above rights, please contact [email protected]. Please include your registered account username, the right you are exercising, and any relevant details to help us process your request efficiently. There is no charge for exercising these rights. 9bd9 may request proof of identity before actioning a data rights request to ensure that personal data is not disclosed to an unauthorised person.

8. Security of Your Personal Data

9bd9 implements industry-standard technical and organisational security measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the 9bd9 platform, AES-256 encryption for sensitive data stored at rest, role-based access controls that restrict internal access to personal data on a need-to-know basis, regular security audits and penetration testing of the platform infrastructure, and two-factor authentication options for player accounts.

While 9bd9 takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. Players are encouraged to use a strong, unique password for their 9bd9 account, to enable two-factor authentication, and to notify 9bd9 support immediately if they suspect any unauthorised access to their account.

9. Children's Privacy

The 9bd9 platform is strictly for adults aged 21 and above. 9bd9 does not knowingly collect personal data from any person under the age of 21. If 9bd9 discovers or is notified that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be permanently closed. If you believe that an underage person has registered an account with 9bd9, please contact [email protected] immediately so that the matter can be investigated and resolved.

10. Changes to This Privacy Policy

9bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. Where changes are material — meaning they could reasonably be expected to affect your privacy rights or the way your data is processed — 9bd9 will publish a notice on the platform and update the "Last updated" date at the top of this document before the changes take effect. We encourage all players to review this Privacy Policy periodically to stay informed about how 9bd9 protects their personal data.